FAQs

1. How can I contact you?

You can contact us by sending an email to bodyzenworldwide@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality products at affordable prices.

3. What is your refund policy?

We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on the product and your location. On average, you can expect your order to arrive within 2-4 weeks. Please note that due to the current global situation, there may be some delays in shipping. We appreciate your patience and understanding.

5. Do you offer free shipping?

Yes, we offer free shipping on all orders. There are no additional charges for shipping.

6. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.

8. Are your products safe to use?

Yes, all of our products undergo rigorous quality control checks to ensure they meet the highest safety standards. We prioritize the safety and satisfaction of our customers.

9. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be some restrictions and additional customs fees or duties imposed by your country's customs authorities. It is the responsibility of the customer to be aware of and cover any additional fees.

10. How can I cancel or change my order?

If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.